Shipping policy

 

In store pickup is available at our shop in N Portland, free of charge.

We offer real-time carrier rates for USPS, UPS and DHL Express (international). 

We'll do our best to help you troubleshoot once your package is in the mail if you run into any issues. Ultimately, we rely on our shippers' policies and procedures to get your order to you, and we aren't responsible for lost packages. Reach out or leave a note for us at checkout if you have any questions or hard deadlines regarding delivery - we're happy to make recommendations on expedited shipping.

Make sure to double check your address before and after submitting an order! We aren't able to cover reshipping costs for packages not delivered due to incorrect address entry, though we are happy to correct any mistakes or discrepancies before shipping. We'll contact you for an alternate address if we receive a return on an undeliverable package.

 

Lead times specified on product listings do not include freight time.

To reduce waste and our long term impact on the planet, we use biodegradable mailers to ship most items, with no additional padding or packaging. These bags are tough and meant to withstand the elements, whether out traveling with you or through the postal system. 

International Orders

We do ship internationally. If your country does not show up as an option for shipping at checkout, or there's a message saying "North St. does not ship to that address" please contact us at customerservice@northstbags.com. 

Please note that North St. does not guarantee shipping times for international orders, as we cannot guarantee customs procedures / lead times.  Likewise we do not cover any customs fees to accept packages. We recommend contacting your local customs/postal office for specific costs and timeframes.  The fee we charge covers shipping rates only. Thank you for your understanding and patience in this matter.